AX Client Cannot Connect to AOS

This may be a simple one for some of you, but these are the common things to look out for when installing clients so that they will connect to the AOS:

1.       Ensure the port you are trying to connect to is open on the Internal Firewall. Default is 2712. This can be changed in the AOS however, so ensure whatever port that is, that it is open for the client to access

2.       When creating a config file from the server that is a 64bit computer, it points the folders to “Program Files (x86)”. If you are importing that AXC into the client, ensure that you change the folder pointers to “Program Files” first, before importing it.

3.       Ensure that you have matching Service Packs installed on both client, AOS and Application